We are a small group of artisans, designer-cum-engineers from Vietnam. As keyboard lovers, we decided to build keyboards and make keycaps ourselves, for other keyboard enthusiasts like you too. We would love to collaborate with other makers and mechanical keyboard community members. Ping us right away if you want to give us feedback, ask about availability or just to say hi.
Depending on the items, we might offer a few ways:
First come, first served: For mass-produced items that are readily available, everyone can order and we will give priority to those who order earlier. If what you want is out of stock, fret not, you can still make a back order and we will try out best to produce those items again as soon as possible. Please expect 5-7 days before shipping for back orders.
Group Buy: Sale items can be announced as a group buy for a limited period of time. When it ends, we will start produce or order them. –
Raffle: For extremely limited items, a small number of interested buyers will be chosen randomly by us. These lucky buyers will receive invoices for the items, which are to be paid within 24 hours.
Mystery Box: You will receive a package with an unknown random item after purchase. We won’t accept refund/exchange requests for this method.
If you’re located in supported countries, bank transfer is available. We will send you a confirmation email within 24 hours after your purchase. Also, Major debit/credit cards such as VISA, MASTERCARD, AMEX, etc. are supported if you choose to pay with PayPal.
YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT – you can enter your card details on the secured PayPal form, which will safely process your transactions without revealing sensitive data to us.
Shipping times can vary depending on the sale’s type and scale. Readily available items normally take 1-3 business days to ship after purchase. Larger sales or back orders might take longer, about 3-14 business days to ship.
Once the packages have been shipped, items will arrive to most places globally within 10-30 business days. Nevertheless, in the worst case, it is possible for packages to be delayed up to six months due to international custom complexities, which unfortunately are out of our control.
We will replace your items if they arrive damaged or not up to your standards, both aesthetically or functionally.
Our products are 100% handmade, produced in small batches. Therefore, each item will be unique; within each batch, keycaps are expected to differ slightly. Returns/exchanges will be considered case by case, and if your requests are accepted, you need to send the products back to us.
Please ping us at [email protected] if you have any problems.